Support
Let us know how we can help you. Give as much information as you can:
Frequently Asked Questions (FAQ)
Please contact support@topmail.com if you can’t remember your passphrase.
Topmail passphrases are case sensitive. This means that p is not the same as P. If you are having difficulty accessing your account, make sure that you do not have Caps Lock enabled on your keyboard.
Double-check that you are entering your full email address when you attempt to sign in.
Our abuse prevention team works day and night to prevent people from using Topmail for illicit purposes. We also have a number of automated security measures in place to detect and prevent spam and other types of abusive behaviour that is against our Terms of Service.
If your account has been blocked, please contact support@topmail.com from your alternate email, or contact our support staff via the chat function on our website. If your account has been mistakenly blocked from Topmail, we’ll work with you get back up and running as quickly as possible.
You can send each email to a maximum of 250 recipients when using webmail, and 350 recipients when using POP & IMAP software. If you need to send an email newsletter to a large number of subscribers, we recommend that you sign up for MailChimp or an equivalent service.
When using webmail, you can send a maximum of 350 emails every 24 hours. When using POP & IMAP, you can send a maximum of 2000 emails every 24 hours.
Each recipient of an email counts as one email sent. Sending one email to 10 recipients is the same as sending 10 emails each with a single recipient. Newer accounts may be subject to more restrictive sending limits during the first month of service.
If you need to send an email newsletter to a large number of subscribers, we recommend that you sign up for MailChimp or an equivalent service.
Some Internet Service Providers (ISPs) block the standard port 25 for sending email. To solve this problem use one of the alternate ports we provide for SMTP such as port 587 or port 465. To find out how to change this for your particular app or email client check our list of Setup guides on this page.
This is such an important question that we wrote an entire blog post about it, which you can read here: Why Pay for Email?
Accounts and Billing
Have a question about billing? Need to cancel your free trial? Let us know.
Email: accounts@topmail.com
Topmail charges $28 per annum. That's $2.30 per month. When you signup you'll have 45 days to evaluate our service with no obligation.
No. You can start your 45 day Topmail trial without providing any billing information and without commitment. You'll be able to upgrade at any point during that time.
We'll remind you periodically about your Trial and send you a link that allows you to enter your payment information and upgrade your account to a full subscription.
We accept all major credit cards (Visa, Mastercard, AMEX, Diners Club etc...) and nearly all major debit cards too. We also accept payment via Paypal.
All payments are processed by Braintree - a wholly owned subsidiary of Paypal Inc. Topmail never see or handle your payment information.
System Status
Have a look at our system status control panel and see live if any services are experiencing a problem.
Topmail Setup Guides
Incoming Settings IMAP
Server hostname: imap.topmail.com
Port number: 993
SSL: Enabled
Outgoing (SMTP) Settings (same for both POP & IMAP)
Server hostname: smtp.topmail.com
Port: 25
TLS: Enabled
Some ISPs block port 25. If you're having trouble sending email then try port 587 instead. You can also try port 465. These are standard alternatives in case port 25 is blocked by your Internet Service Provider
Incoming Settings POP
Server hostname: pop.topmail.com
Port number: 995
SSL: Enabled
Set up Topmail on an Android Phone
Set up Topmail on a Samsung Galaxy S8
Set up Topmail on a Samsung Galaxy J7
Set up Topmail on a Samsung Galaxy Note 4
Set up Topmail on an HTC Phone
Set up Topmail on an LG G2
Set up Topmail on an LG G3
Set up Topmail on an LG Optimus 7
Set up Topmail on a Nexus 6
Set up Topmail on a Asus Zenfone 5
Set up Topmail on a Pixus Play Five
Set up Topmail on a Sony Xperia Z1 Compact
Set up Topmail on Laptop / Home PC
Set up Topmail on Windows 10 Mail App
Set up Topmail on Thunderbird Email Client
Set up Topmail on Windows 8 Mail App
Set up Topmail on Microsoft Outlook 2013
Setting up Topmail on a Windows Phone
Sales
Get in touch with us if you have special requirements for family or business email. We'll be happy to discuss what you need and create a package that fulfills your needs.
Email: sales@topmail.com
